Camava (cah-mah-vah) is an enterprise-wide reservation and POS system with real-time integration of Call Center, Online (Public Reservation System), and Point of Entry (gatehouse) modules. County, City and Private campgrounds across the US now enjoy the benefits of increased bookings without overburdening Call Center staff.
Most organizations see a 50/50 reservation split between their call center and online reservations shortly after deploying Camava.
Camava's real claim to frame would have to be the amount of customization available to large and small organizations. No matter if you run a single campground with 50 sites or a multi-park county with thousands of sites, the Camava team will set up your screens, business rules, and online maps the way you want them.
Camava is 100% web-based, so there's no software to install on your local computers (except some cash drawers or printers which may require software installation), and you can run it from your own servers or (like most) we'll host the whole application at our data center.
Below is a brief list of features - please also visit the Camava demonstration area to get a first-hand look.
Public Interface
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Custom Flash maps provide branded, detailed look at each campsite, allowing campers to see the distance and relationship to campground features and facilities.
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Campsite detail page offers a photo of the site, dimensions and specification as well as max limits on Tents, Vehicles, Camper/RV types, etc...
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Emailed receipt assures each camper has contact info and park rules and regulations.
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Credit cards payments seamlessly integrated into checkout. (Requires Merchant Account)
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Automatic restrictions on number of stays customized for each park.
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Flash and Text(low bandwidth) versions
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Complete Campground Rules Validation built into the online system.
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100% real-time reservations are immediately reflected system-wide.
Campground Administration
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Complete set up administration for every campsite.
Individually set fees for each type of campsite, for each specific area of the campground.
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Hierarchical Access strategically grant/restrict access to multiple user groups.
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Add and remove sites from the system (some updates require changes to Flash version)
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Schedule Closure Periods for one or more campsites sites - have them automatically taken offline.
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Set specific sites to Campground Host so they cannot be reserved.
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Set up group discounts issue serialized cards for online redemption.
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Individually set fees for every site type in every park.
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Completely Integrated POS system enables the sale of nearly any item; from T-Shirts to Firewood to Fishing Permits.
Call Center Functionality
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Dashboard view gives instant views of campers in the park.
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Comprehensive logging of each step in reservation processes - quickly see who did what, and in what order...
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System generates parking permit for vehicle dashboard giving rangers easy identification of each camper.
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Quickly identify and review all stays for any camper.
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Credit Card payments, Voids and Refunds seamlessly integrated into the system. (Requires Merchant Account)
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Check Verification integration. (requires TeleCheck or similar account)
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Create Vouchers (refunds) that campers can redeem later.
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Quickly Transfer a camper to a new site.
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Extend Stay feature allows staff to quickly extend a camper's stay and charge new fees.
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100% real-time reservations are immediately reflected system-wide.
Reporting
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Availability report clearly indicates usage for each campsite and each park.
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Registration Reports provide tabular reports of reservations for easy integration into Excel.
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Customizable Reports Include:
Daily Reconciliation
Availability Chart
Revenue Report
Sales Report
Transaction Report
Customer Summary
Reservation History by Customer
Customer Detail
Occupancy Report
Park Usage Summary
Visitor Type by Site Type
Usage Type Summary
Reservations by Park
Reservations by Site
Training and Operation
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One day training session at your location is available
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Phone support included at no extra charge
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Our staff handle all IT for the hosted call center and website systems |
Purchasing and Maintenance
You purchase your Camava system for one price which is broken into three milestone payments paid during initialization and customization.
There are no per/reservation fees.
During the year we make FREE upgrades* and improvements to the system - usually designed to speed up or add flexibility in processes. We install them for you.
The upgrades are usually based on user's requests and comments that we hear during the month. We actively encourage our clients to let us know what they would like to see in the product.
Several times a year we also make new "Modules" available for purchase. Modules can include new map functionality, new reports, more detailed information collection options, new ways to conduct POS sales, etc.
When you see one that makes sense for your organization it can be purchased.
We think this is a superior way to release upgrades rather than releasing a whole onslaught of changes that your staff must adapt to. It also has the effect of keeping reservation staff happy and interested in their daily jobs as they see new features that make their job easier... and see concrete results from their suggestions. Your requests are completed and ready to use in just a couple days, sometimes hours!
When you come up with a new feature that is not currently offered, and it is something other Camava users might be interested in, we quote a greatly reduced price to you and add it to the Modules available to other Camava clients. |
